物流政策
ORDER PROCESSING:
Please allow 2 to 3 days to process your order. Expect an email within 36 hours to let you know your order is on the way!
LOCAL MTR PICKUP
Orders can be picked up daily, from 6pm to 9pm along HK Island MTR Stations. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within Hong Kong. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within 36 hours using Hong Kong Post's delivery standard is 2 - 7 days. Flat rate shipping fee of HK$60 applies to orders shipping to Hong Kong.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer HK$60 flat rate shipping to Hong Kong.
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: Australia, Canada, China, France, Germany, Italy, Japan, Macao, Malaysia, Netherlands, United States, Portugal, Singapore, Korea, Spain and United Kingdom.
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
International delivery can choose from eExpress+ and Speed Post Service. The broader delivery timelines will be around 7 - 14 days for international shipping since expectations can vary greatly depending on the destination.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Bubbled is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at customer.service@thebubbled.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sales@thebubbled.com.